Call Center Executive

Job Summary:

The Call Centre Executive will handle inbound and outbound calls, address customer inquiries, provide accurate information, resolve issues, and ensure customer satisfaction. The role requires strong communication skills, patience, and the ability to work in a fast-paced environment.

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Key Responsibilities:

Answer incoming calls professionally and respond to customer queries.

Make outbound calls to customers for follow-ups, feedback, or promotional campaigns.

Provide accurate, valid, and complete information using the right methods/tools.

Handle customer complaints, provide appropriate solutions, and ensure timely resolution.

Maintain records of customer interactions and update the database.

Meet personal/team qualitative and quantitative targets.

Escalate complex issues to supervisors or relevant departments.

Adhere to company policies, scripts, and compliance guidelines.

Participate in team meetings, training sessions, and performance reviews.

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Required Skills & Competencies:

Excellent verbal and written communication skills.

Active listening and problem-solving abilities.

Ability to multitask, prioritize, and manage time effectively.

Customer-oriented attitude with patience and empathy.

Basic computer knowledge (MS Office, CRM software, data entry).

Ability to work in shifts, including weekends/holidays if required.

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Qualifications:

Minimum: 12th pass / Graduate in any discipline.

Prior experience in a call centre or customer service role is preferred but not mandatory.

Freshers with good communication skills are welcome.

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Key Performance Indicators (KPIs):

Call handling time.

First call resolution rate.

Customer satisfaction score.

Adherence to scripts and compliance.

Attendance and punctuality.

• It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Call Center Executive job

1. What is the eligibility criteria to apply for this Call Center Executive job?
   Ans: The candidate should be Graduate and above and above with Freshers of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Ahmedabad.
3. How many working days are there for this Call Center Executive job?
   Ans: This Call Center Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Call Center Executive job?
   Ans: No, there is no fee applicable for applying this Call Center Executive job and during the employment with the company, i.e., QUANTIXTECH SOLUTIONS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Call Center Executive role?
   Ans: There is an immediate opening of 5 Call Center Executive at QUANTIXTECH SOLUTIONS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Call Center Executive job?
   Ans: This Call Center Executive job has Day Shift.