Call Center Executive

The main duties of a hospital call center executive include: 

• Handling Communication: Manage high volumes of inbound and outbound calls, and potentially emails or chats, in a professional and empathetic manner.

• Appointment Management: Schedule, reschedule, and cancel patient appointments, coordinating with various hospital departments and healthcare providers.

• Inquiry Resolution: Address patient, family, and visitor inquiries regarding medical services, facilities, visiting hours, billing procedures, and insurance coverage.

• Documentation and Records: Accurately log all patient interactions, inquiries, complaints, and details into the hospital's database, CRM, or Electronic Health Record (EHR) system.

• Problem-Solving: Resolve issues and complaints promptly and professionally, escalating complex problems to the appropriate clinical or billing departments when necessary.

• Confidentiality & Compliance: Strictly adhere to the hospital's confidentiality policies and regulations, such as HIPAA, to safeguard patient information.

• Information Provision: Provide accurate and timely information, following communication scripts and guidelines when required.

• Follow-ups: Conduct follow-up calls for appointment reminders, post-service feedback collection, or to ensure continuity of care. 

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.