Customer Support Call Center Executive

We are looking for a Call Center Executive to join our team at Naz V Hr Solutions. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to . The role offers ₹12000 - ₹15000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

• Handle customer calls in a professional and efficient manner

• Address customer queries, concerns, and complaints with a problem-solving approach

• Maintain accurate records of customer interactions and follow-ups

• Provide timely and relevant information to customers to resolve their issues

• Work collaboratively with other teams to escalate and resolve complex issues

• Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 0 - 0.5 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

• Handle inbound and outbound customer calls professionally.

• Provide excellent customer support related to Stock Market and Mutual Fund services.

• Address customer queries, concerns, and complaints effectively.

• Maintain accurate records of customer interactions and follow-up activities.

• Provide timely and relevant information to customers.

• Coordinate with internal teams to escalate and resolve complex customer issues.

• Achieve performance targets related to customer satisfaction, call quality, and issue resolution.

Candidate Requirements:

• Graduate in any discipline.

• Good communication skills in English and Tamil.

• Basic knowledge of customer service processes.

• Positive attitude and strong problem-solving skills.

• Willingness to work in a target-oriented environment.

• Freshers with good communication skills are encouraged to apply.

Benefits:

• Opportunity to work with a reputed financial services organization.

• Career growth and learning opportunities.

• Professional and supportive work environment.

Interested candidates can share their updated resume with Naz V HR Solutions for immediate consideration.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.