A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
15,000 - 30,000 /month
Maarga Mindcard Private Limited
Yelahanka New Town, Bangalore
6 - 24 months Experience in Customer Support / TeleCaller
Full Time
The main duties of a hospital call center executive include:
Handling Communication: Manage high volumes of inbound and outbound calls, and potentially emails or chats, in a professional and empathetic manner.
Appointment Management: Schedule, reschedule, and cancel patient appointments, coordinating with various hospital departments and healthcare providers.
Inquiry Resolution: Address patient, family, and visitor inquiries regarding medical services, facilities, visiting hours, billing procedures, and insurance coverage.
Documentation and Records: Accurately log all patient interactions, inquiries, complaints, and details into the hospital's database, CRM, or Electronic Health Record (EHR) system.
Problem-Solving: Resolve issues and complaints promptly and professionally, escalating complex problems to the appropriate clinical or billing departments when necessary.
Confidentiality & Compliance: Strictly adhere to the hospital's confidentiality policies and regulations, such as HIPAA, to safeguard patient information.
Information Provision: Provide accurate and timely information, following communication scripts and guidelines when required.
Follow-ups: Conduct follow-up calls for appointment reminders, post-service feedback collection, or to ensure continuity of care.
High Demand
