Call Center Executive

Your key goals and responsibilities

 Attend to customer complaints, escalations, queries promptly over call or email or chat as required.

 Ensure management of query resolution within TAT and maintaining quality standards.

 Ensure post-sales support in post issuance queries, endorsement, documentation, cancellations, claim servicing needs.

 Maintain positive customer satisfaction scores through addressing customer issues, providing acceptable solutions, expediting correction or adjustment, and following up to ensure resolution / closure.

 Manage and work on MIS (data).

Your key qualifications & competencies:

 Graduate in any field. In case of undergraduate, should have substantial insurance experience.

 3+ years of experience in call centre operations (backend) is a must have.

 3+ years of experience in life / general insurance companies is good to have.

 Comfortable in using MS Excel (basic).

 Good written and telephonic communication skills.

• It is a Full Time Customer Support / TeleCaller job for candidates with 3 - 6 years of experience.

More about this Call Center Executive job

1. What is the eligibility criteria to apply for this Call Center Executive job?
   Ans: The candidate should be Graduate and above and above with 3 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹23000 per month that depends on your interview. It's a Full Time job in Lucknow.
3. How many working days are there for this Call Center Executive job?
   Ans: This Call Center Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Call Center Executive job?
   Ans: No, there is no fee applicable for applying this Call Center Executive job and during the employment with the company, i.e., COVERSTACK.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Call Center Executive role?
   Ans: There is an immediate opening of 10 Call Center Executive at COVERSTACK
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Call Center Executive job?
   Ans: This Call Center Executive job has Day Shift.