Call Center Executive

Job Title: Call Center Executive

Location: Bhubaneswar

Department: Customer Service

Job Summary:

The Call Center Executive will be responsible for handling customer inquiries, resolving customer complaints, and providing information about products and services. The role involves managing a large volume of inbound and outbound calls in a timely manner, following communication scripts, and ensuring excellent service standards.

Key Responsibilities:

1. Handle Inbound and Outbound Calls:

   Manage large amounts of inbound and outbound calls in a timely manner.

   Follow communication scripts when handling different topics.

2. Customer Service:

   Identify customers’ needs, clarify information, research every issue, and provide solutions.

   Resolve customer complaints, providing appropriate solutions and alternatives within the time limits.

3. Product Knowledge:

   Maintain a thorough knowledge of the company's products and services.

   Keep up to date with product and service information and updates.

Qualifications:

High school diploma or equivalent; a degree in a related field is a plus.

Skills:

Strong organizational skills and attention to detail.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.