Call Center Executive

salary 15,000 - 19,500 /month
company-logo
job companyBgss Micro Finance Private Limited
job location 2nd Stage Nagarbhavi, Bangalore
job experience0 - 6 months Experience in Customer Support / TeleCaller
New
15 Openings
full_time Full Time

Skills Required

Computer Knowledge
Domestic Calling

Job Highlights

sales
Languages: Hindi, Kannada
qualification
10th Pass and above
gender
All genders
jobShift
6 days working | Day Shift
star
Job Benefits: Insurance, PF
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PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Job Title to join our team BSS Microfinance ltd. This role involves handling calls, providing exceptional support, and addressing queries and concerns related to Microfinance industry. The role offers in Hand salary-14500/- and a dynamic environment with opportunities for growth.

Key Responsibilites:

Good oral and written communications skills.

Should be able to comprehend, create passages/ notes.

Excellent listening skills. Should have the ability to ask probing questions, empathize with customer.

Domestic Calling Experience is an added advantage

Typing speed of 25 words per min.

Should have the ability to adapt existing and learn new updates quickly.

Should be open to working for 6 days and rotational day shifts

Genuine care for internal and external customers.

Passion for delivering exceptional customer service while ensuring customer satisfaction.

Time management and Organizational skills

Strong critical thinking and sound decision-making.

Job Description-

Handle Inbound and Outbound calls

To Assist Customers via telephone calls and from multiple channels

Follow Communication scripts while handling different queries.

Identify customer needs; clarify information; research every information and provide accurate solutions.

Accurately identify and verify the identity of the customers.

Keen eye on suspicious activity and writing reports

Reviewing and assessing documentation regarding new customers.

Ensuring Personal Information data security of the customers.

Serve as a middlemen between the company and debtors of the company

Comply with all RBI regulations while discussing debt recovery

Managing delinquent Customer accounts and recovering balances.

Educate customers on debt delinquency while enforcing company`s credit policy.

Qualifications -

 

1.       Should be a minimum 10th / 12th Pass.

2.       Multi-Lingual to handle multiple regional calls.

3.       Basic Knowledge of computer handling

4.       Own transport facility

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Call Center Executive job

  1. What is the eligibility criteria to apply for this Call Center Executive job?
    Ans: The candidate should be 10th Pass and above and above with 0 - 6 months of experience of experience
  2. How much salary can I expect for this job role?
    Ans: You can expect a salary of ₹15000 - ₹19500 per month that depends on your interview. It's a Full Time job in Bangalore.
  3. How many working days are there for this Call Center Executive job?
    Ans: This Call Center Executive job will have 6 working days.
  4. Are there any charges applicable while applying or joining this Call Center Executive job?
    Ans: No, there is no fee applicable for applying this Call Center Executive job and during the employment with the company, i.e., BGSS MICRO FINANCE PRIVATE LIMITED.
  5. Is it a work from home job?
    Ans: No, it’s not a work from home job and can't be done online.
  6. How many openings are there for this Call Center Executive role?
    Ans: There is an immediate opening of 15 Call Center Executive at BGSS MICRO FINANCE PRIVATE LIMITED
  7. Who can apply for this job?
    Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
  8. What are the timings of this Call Center Executive job?
    Ans: This Call Center Executive job has Day Shift.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

PF, Insurance

Skills Required

Domestic Calling, Computer Knowledge

Shift

Day

Contract Job

No

Salary

₹ 15000 - ₹ 19500

Regional Languages

Kannada, Hindi

English Proficiency

Yes

Contact Person

Chitra HR

Interview Address

No 11, outer ring road, Nagarbhavi 2nd stage -Bang
Posted 12 hours ago
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