Customer Support Business Development Manager

25,000 - 35,000 /month

Otb Retail Private Limited

Sector 13 Vasundhara, Ghaziabad

1 - 6+ years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: Hospitality, Travel & Tourism

Languages: Hindi

Graduate and above

Females Only

6 days working | Flexible Shift

Job Description

We are looking for a Business Development Manager to join our team at Otb Retail Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Hospitality, Travel & Tourism. The role offers ₹25,000 - ₹35,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 6+ years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Flexible shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this Customer Support Business Development Manager job

What skills and experience do you need for this Customer Support Business Development Manager job?
Ans : To apply for this Customer Support Business Development Manager job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 1-7 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹25,000-₹35,000 per month in this Customer Support Business Development Manager position.
What shift and timings does this job follow?
Ans : This Customer Support Business Development Manager job follows a Flexible shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 13 Vasundhara, Ghaziabad.
How many vacancies are there for this Customer Support Business Development Manager job?
Ans : There is 1 vacancy for this Customer Support Business Development Manager role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 1-7 years of experience are eligible to apply for this Customer Support Business Development Manager role. Only female candidates are eligible.
What work will you do in this role?
Ans : As a Customer Support Business Development Manager, you will work on skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process.
What is the job location for this position?
Ans : The job location for this Customer Support Business Development Manager position is Sector 13 Vasundhara, Ghaziabad.
Who is the right fit for this Customer Support Business Development Manager job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process with 1-7 years of experience is the right fit for this Customer Support Business Development Manager job.
What makes this Customer Support Business Development Manager job a good opportunity?
Ans : This Customer Support Business Development Manager job is a good opportunity as it offers a salary between ₹25,000-₹35,000 per month. This is a Full Time job and has 1 openings.