A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
18,000 - 27,000 /month
Victa Earlyjobs Technologies Private Limited
Kadubeesanahalli, Bangalore
1 - 3 years Experience in Customer Support / TeleCaller
Full Time
We’re Hiring – Voice Process (BPM) Company: Tata Motors
Job Details:
● Role: Voice Process Executive (BPM)
● Process Type: Voice
● Working Days: 6 Days (1 Rotational Week Off)
● Quality Standard: V5
Salary:
● CTC: ₹27,000
● In-Hand: ₹21,800
Eligibility:
● Graduation Mandatory
● Minimum 1 year total experience
(6 months Sales + 6 months Customer Support OR 1 year relevant experience)
● Languages: Hindi and English (Good communication skills required)
Roles & Responsibilities:
● Handle inbound and outbound customer calls
● Resolve customer queries and complaints efficiently
● Provide accurate information about products and services
● Maintain quality as per V5 standards
● Achieve performance metrics such as AHT, CSAT, and FCR
● Upsell or cross-sell where required
● Update CRM and maintain proper documentation
● Follow company policies and process guidelines
Why Join Us:
● Attractive salary package
● Stable and professional work environment
● Career growth opportunities
