Customer Support Business Development Executive

Company: Bicore Chanakya ERP Pvt. Ltd.

Brand: CHANAKYA ERP

Website: https://chanakyaerp.in

Job Type: Full-Time

Department: Business Development / Sales & Customer Support

Working Days: Monday to Saturday

Working Hours: 10:30 AM – 6:30 PM

Location: 103, Chandralok Apparment, Opp. Sri Sai Hospital, Kankarbagh, Patna - 800020

Job Overview

CHANAKYA ERP is looking for a motivated and customer-focused Business Development Executive (Sales & Support) to help grow our customer base and provide excellent support to existing clients.

The candidate will be responsible for demonstrating our ERP software, generating new business opportunities, converting leads into customers, assisting clients with software usage, and maintaining strong customer relationships.

Key Responsibilities

1. Sales & Business Development

• Generate new leads through calls, referrals, WhatsApp, and other channels.
• Contact prospective customers and explain the features and benefits of CHANAKYA ERP.
• Conduct product demonstrations and explain ERP features to businesses.
• Convert leads into paid customers and achieve monthly sales targets.
• Follow up with prospects, prepare quotations, and coordinate with the sales team.
• Develop relationships with dealers, channel partners, accountants, and business owners.
• Identify opportunities for software upgrades, renewals, and additional services.

2. Customer Support

• Assist customers with software installation, configuration, and basic troubleshooting.
• Guide users in GST billing, accounting, inventory, and other ERP-related operations.
• Resolve customer queries through phone calls, remote support, and other communication channels.
• Coordinate with the technical team to resolve complex issues.
• Follow up with customers to ensure satisfaction and continued software usage.
• Help customers understand new features, updates, and compliance-related functionalities.

3. Customer Relationship Management

• Maintain accurate customer and lead records.
• Track sales follow-ups, support requests, and customer feedback.
• * Build long-term relationships to improve customer retention and referrals.
• * Support customer renewals and promote relevant add-on services.

Eligibility Criteria

• Graduate in any stream; candidates with a commerce or business background will be preferred.
• Good communication and interpersonal skills.
• Basic computer knowledge and familiarity with MS Office.
• Interest in sales, customer service, and business software.
• Ability to understand customer requirements and explain software solutions clearly.
• Freshers with a positive attitude and willingness to learn may apply.

Preferred Skills

1. Experience in sales, telecalling, customer support, or software marketing.
2. Basic understanding of GST, accounting, billing, or inventory management.
3. Knowledge of Tally, Busy, Marg, or other ERP/accounting software.
4. Ability to conduct online or in-person product demonstrations.
5. Experience using WhatsApp Business, CRM tools, or lead management systems.

Salary & Benefits

• Salary: As per experience and skills.
• Performance-based incentives on sales.
• Product and technical training will be provided.
• Opportunity to develop expertise in ERP software, accounting, GST, and business development.
• Career growth opportunities based on performance.

Ideal Candidate

We are looking for someone who enjoys interacting with business owners, solving customer problems, learning new technology, and achieving sales goals. The ideal candidate should be proactive, responsible, customer-friendly, and comfortable handling both sales and support responsibilities.

How to Apply

Interested candidates can share their updated resume at:

Email: info@chanakyaerp.in

Website: https://chanakyaerp.in

Visit : Address on Website

Join CHANAKYA ERP and grow your career in business software, sales, and customer success!

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.