Business Analyst

18,000 - 35,000 /month

Paradise Estate

Hinjewadi, Pune

1 - 6+ years Experience in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

Query Resolution

Job Highlights

Industry Type: Software & IT Services

All Education levels

Males Only

5 days working | Day Shift

Job Benefits: Cab, Meal, Insurance, PF, Medical Benefits

ITI

Job Description

We are looking for a Business Analyst to join our team at Paradise Estate. The role offers ₹18,000 - ₹35,000 and involves managing customer calls, delivering outstanding customer service related to Software & IT Services. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is below 10th and 1 - 6+ years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this Business Analyst job

What qualifications and experience are required for this Business Analyst position?
Ans : Candidates should have All Education levels with 1-7 years of experience and skills like Query Resolution.
What is the salary and job type for this role?
Ans : The salary for this Business Analyst job ranges between ₹18,000-₹35,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Business Analyst job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Hinjewadi, Pune.
How many openings are available for this position?
Ans : There are 5 openings available for this position.
Who can apply for this job?
Ans : Candidates who have All Education levels with 1-7 years of experience can apply for this Business Analyst job. Only male candidates can apply.
What are the key responsibilities of this Business Analyst job?
Ans : As a Business Analyst, key responsibilities include skills like Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Business Analyst job is located in Hinjewadi, Pune.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Query Resolution along with 1-7 years of experience is ideal for this Business Analyst job.
Why should you apply for this Business Analyst job?
Ans : This Business Analyst job offers a salary between ₹18,000-₹35,000 per month. This is a Full Time opportunity and has 5 openings available.