Customer Support Branch Relationship Executive

Gold Loan – Banking & Financial Services

Open Positions: Relationship Manager | Branch Manager – Gold Loan | BDM – Gold Loan | Senior BDM – Gold Loan

Employment: Full-time

1. Relationship Manager – Gold Loan

Experience: 2–3 years

Age: Preferably below 30 years

Qualification: Graduate

Salary: ₹2.8 – ₹3.7 LPA

Key Responsibilities:

• Generate Gold Loan business through customer acquisition and relationship management.

• Build and maintain strong relationships with existing and prospective customers.

• Source business through field visits, open-market activities, referrals, walk-ins and cold calling.

• Achieve targets related to Assets Under Management (AUM), gold tonnage and business growth.

• Ensure customer satisfaction and timely servicing.

• Coordinate gold valuation and assaying activities.

• Ensure compliance with company policies and operational guidelines.

2. Branch Manager – Gold Loan (BM-GL)

Experience: 2–4 years in Gold Loan

Age: Below 36 years (role/band dependent)

Qualification: Graduate

Salary: ₹3.2 – ₹4.4 LPA

Key Responsibilities:

• Manage overall Gold Loan business operations at the branch.

• Drive business growth, AUM, gold tonnage and profitability.

• Lead, guide and motivate branch employees to achieve business targets.

• Ensure accurate gold valuation and assaying processes.

• Maintain gold security, vault management and key management.

• Ensure adherence to gold loan policies, audit and compliance requirements.

• Develop customer relationships and improve customer retention.

• Drive local marketing, field activities and open-market sourcing.

• Monitor branch performance and ensure smooth day-to-day operations.

Common Eligibility Criteria

• Minimum qualification: Graduation.

• Relevant Gold Loan industry experience is preferred.

• Candidates should have strong customer-handling and business development skills.

• Should be comfortable with fieldwork and open-market sourcing.

• Good communication, team management and relationship-building skills.

• Home/current residence should preferably be within 30 km of the assigned branch.

Mandatory Documents

Selected candidates must submit:

• Updated Resume

• Aadhaar Card

• PAN Card

• Duly filled and signed candidate consent letter.

Consent letter is mandatory for CIBIL and Equifax verification.

Job Location

Karnataka – Multiple Branch Locations:

• Afzalpur

• Aurad

• Basavakalyan

• Basavana Bagevadi

• Bijapur

• Homnabad

• Indi

• Jevargi

• Talikoti

• Yadgir

Interested candidates with relevant Gold Loan experience can share their updated resumes along with the mandatory documents.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.