BPO Voice process executive

Job Title: BPO Non-Voice Process Executive

Job Summary:

We are seeking a detail-oriented and efficient Non-Voice Process Executive to join our BPO team. The role involves handling customer queries, data entry, backend processing, and email/chat support without direct voice communication.

Key Responsibilities:

• Handle customer queries and issues through chat, email, or ticketing tools

• Perform accurate data entry and maintain records in internal systems

• Process transactions as per client requirements and SLA timelines

• Research and resolve customer issues with proper follow-up

• Ensure quality and compliance in all tasks

• Coordinate with internal departments for issue resolution

• Maintain confidentiality of client information

Required Skills:

• Excellent written communication skills in English

• Strong attention to detail and accuracy

• Basic computer knowledge (MS Office, typing skills, etc.)

• Ability to work independently and meet deadlines

• Analytical and problem-solving abilities

Eligibility Criteria:

• Education: Minimum 12th pass or any graduate

• Experience: Freshers or 0–2 years in a similar role

• Typing Speed: Minimum 25–30 WPM with 90% accuracy (may vary by employer)

• Flexible to work in shifts (rotational, night shifts if required)

Preferred Qualifications:

• Prior experience in BPO/KPO industry (Non-Voice process)

• Knowledge of CRM tools or ticketing systems

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this BPO Voice process executive job

1. What is the eligibility criteria to apply for this BPO Voice process executive job?
   Ans: The candidate should be All Education levels and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹22000 per month + Incentives that depends on your interview. It's a Full Time job in Coimbatore.
3. How many working days are there for this BPO Voice process executive job?
   Ans: This BPO Voice process executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this BPO Voice process executive job?
   Ans: No, there is no fee applicable for applying this BPO Voice process executive job and during the employment with the company, i.e., ASCENTRE TECHNOLOGIES.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this BPO Voice process executive role?
   Ans: There is an immediate opening of 30 BPO Voice process executive at ASCENTRE TECHNOLOGIES
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this BPO Voice process executive job?
   Ans: This BPO Voice process executive job has Day Shift.