BPO Telesales

We are seeking a detail-oriented and empathetic Customer Support Executive to enhance our customer experience.

The Customer Support Executive will be responsible for managing customer queries and complaints.

They will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.

Our ideal candidate has a patient and empathetic mindset, excellent problem-solving skills, and the ability to work under pressure while maintaining high levels of customer satisfaction.

Responding promptly to customer inquiries through various channels such as phone, email, and social media

Understanding customer needs and providing appropriate solutions and attention

Communicating with customers about their experiences with a product or service

Providing information about products and services, taking orders, and addressing customer complaints

Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

Escalating unresolved issues to the designated internal teams for further investigation

Working closely with the product or service teams to learn about product details, services, and warranties on offer

Providing feedback on the efficiency of the customer service process and contributing to the development of customer service policies and procedures

Maintaining a thorough knowledge of the organization’s products or services and ensuring this knowledge is kept up to date

Ensuring customer satisfaction and providing professional customer support.

Follow up customers and their complaints; ensuring that customer’s requests are attended to accordingly

Manage a team of customer service representatives in dealing with complaints and inquiries. This will depend on the size of the company

Establish and monitor the standards for customer service in the company. This is achieved using a recognized and comprehensive benchmark

Identify tasks critical to keeping customer satisfaction levels in check

Select, hire, and train new team members

Network with various departments and groups that are involved in customer support, orders, and processing

Ensure maximized productivity and minimized costs

Encourage and motivate team members for continuance of quality service delivery.