We are looking for a BPO Chat Process to join our team at Altruist. We are seeking enthusiastic and well-spoken individuals to join our customer service team for an Non - Voice Process.. The role offers ₹ 14,500 - ₹ 18,000 and a dynamic environment with opportunities for growth.
Key Responsibilities:
Handle customer through chat
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates
Job Requirements:
The minimum qualification for this role is Graduate and 0 - 1 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Rotational weekly off.