BPO Telesales

We are looking for dynamic and customer-focused individuals to join our team as International Voice Process Executives. The ideal candidate will be responsible for handling outbound/inbound calls with customers based in international markets (primarily US,providing product or service-related support, resolving queries, and ensuring a high level of customer satisfaction.

Key Responsibilities:
• Handle inbound and/or outbound calls to international customers.
• Provide accurate information regarding products, services, or inquiries.
• Resolve customer issues efficiently and professionally within defined timelines.
• Maintain call logs and update customer information in CRM systems.
• Meet or exceed performance metrics such as call quality, handling time, and customer satisfaction.
• Adhere to process compliance, call scripts, and quality standards.
• Collaborate with team members and supervisors to improve service quality.
• Escalate complex issues to the appropriate department or team lead.

Key Requirements:
• Excellent verbal communication skills in English (mandatory).
• Ability to comprehend international accents and respond appropriately.
• Strong interpersonal and problem-solving skills.
• Willingness to work in night shifts/rotational shifts.
• Familiarity with CRM systems and practices is a plus.
• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this BPO Telesales job

1. What is the eligibility criteria to apply for this BPO Telesales job?
   Ans: The candidate should be All Education levels and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹22000 per month + Incentives that depends on your interview. It's a Full Time job in Lucknow.
3. How many working days are there for this BPO Telesales job?
   Ans: This BPO Telesales job will have 6 working days.
4. Are there any charges applicable while applying or joining this BPO Telesales job?
   Ans: No, there is no fee applicable for applying this BPO Telesales job and during the employment with the company, i.e., Addiction (the Fashion Store).
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this BPO Telesales role?
   Ans: There is an immediate opening of 3 BPO Telesales at Addiction (the Fashion Store)
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this BPO Telesales job?
   Ans: This BPO Telesales job has Night Shift.