Managed high-volume inbound/outbound calls, chats, and emails to resolve customer inquiries and complaints.Provided detailed product/service information, guiding customers to informed decisions.Handled customer data entry, maintained records, and updated databases with accuracy.Addressed technical issues, offering troubleshooting and support for products/services.Maintained high productivity and quality standards, adhering to guidelines and metrics.Collaborated with teams to improve service delivery and processes. Achievements (Quantify Your Impact!)Exceeded daily quotas by 25%, contributing to overall team productivity.Resolved an average of 70+ complaints weekly, maintaining high satisfaction ratings.Improved first-contact resolution by 15% through effective problem-solving.Trained 10+ new agents, boosting team performance by 20%.Reduced average call handling time by 20% by streamlining processes.
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.
More about this BPO Telecaller job
What is the eligibility criteria to apply for this BPO Telecaller job?
Ans: The candidate should be All Education levels and above with 0 - 6+ years Experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Chennai.
How many working days are there for this BPO Telecaller job?
Ans: This BPO Telecaller job will have 6 working days.
Are there any charges applicable while applying or joining this BPO Telecaller job?
Ans: No, there is no fee applicable for applying this BPO Telecaller job and during the employment with the company, i.e., Tranpac Software Solutions Private Limited.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this BPO Telecaller role?
Ans: There is an immediate opening of 25 BPO Telecaller at Tranpac Software Solutions Private Limited
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this BPO Telecaller job?
Ans: This BPO Telecaller job has Day Shift.
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Other Details
No. Of Working Days
6
Shift
Day
Salary
₹ 20000 - ₹ 25000
Regional Languages
Tamil
English Proficiency
Yes
Contact Person
Sabitha
Interview Address
RAHEJA TOWERS 811 9TH FLOOR 177 ANNASALAI CHENNAI Tamil Nadu 600002
A Naukri Group company
LoginHire Local Staff
20,000 - 25,000 /month
Tranpac Software Solutions Private Limited
Kodambakkam, Chennai
0 - 6+ years Experience in Customer Support / TeleCaller
Full Time
