BPO Telecaller

Sure! Here's a general job description for a BPO (Business Process Outsourcing) Process Executive. Let me know if you'd like it tailored to a specific industry (e.g., healthcare, finance, telecom) or process (voice, non-voice, technical support, etc.).

Job Title: BPO Process Executive

Location: [City, State or Remote]
Job Type: Full-Time
Department: Operations / Customer Support / Back Office
Shift: [Day/Night/Rotational]

Job Summary:

We are seeking a motivated and detail-oriented individual to join our BPO team as a Process Executive. In this role, you will be responsible for handling customer interactions or back-office operations on behalf of our clients, ensuring quality, accuracy, and customer satisfaction.

Key Responsibilities:

• Handle customer queries and resolve issues via voice (inbound/outbound), email, or chat support.

• Perform data entry, processing, and documentation tasks with high accuracy.

• Meet daily and monthly performance targets in terms of productivity and quality.

• Escalate unresolved issues to the appropriate internal teams.

• Maintain confidentiality of client and customer information.

• Participate in team meetings, training sessions, and performance reviews.

Requirements:

• High school diploma or equivalent; bachelor’s degree preferred.

• 0–2 years of experience in a BPO or customer service environment.

• Excellent communication skills in English (spoken and written); additional languages a plus.

• Proficiency in MS Office and basic computer applications.

• Ability to work in rotational shifts and under pressure.

• Strong interpersonal skills, adaptability, and a customer-centric mindset.

Preferred Skills:

• Prior exposure to voice, non-voice, or blended BPO processes.

Benefits:

• Competitive salary

• Training and career growth opportunities

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this BPO Telecaller job

1. What is the eligibility criteria to apply for this BPO Telecaller job?
   Ans: The candidate should be All Education levels and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹12000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this BPO Telecaller job?
   Ans: This BPO Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this BPO Telecaller job?
   Ans: No, there is no fee applicable for applying this BPO Telecaller job and during the employment with the company, i.e., Sr Universe Tech.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this BPO Telecaller role?
   Ans: There is an immediate opening of 50 BPO Telecaller at Sr Universe Tech
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this BPO Telecaller job?
   Ans: This BPO Telecaller job has Rotational Shift.