BPO Telecaller

Telecalling involves making or receiving phone calls to customers for various business goals, such as promoting products, generating leads, providing customer support, or gathering information. Telecallers act as a company's representative, following scripts to inform clients about services, persuade them to buy, book appointments, or resolve issues. This role requires strong communication skills, the ability to handle customer objections, maintain accurate records, and meet call targets.

Key Responsibilities of a Telecaller

Outbound Calls:

Reaching out to potential or existing customers to promote services, generate leads, or follow up on previous interactions.

Inbound Calls:

Answering incoming calls from customers to provide information, resolve queries, or address complaints.

Sales & Lead Generation:

Explaining product benefits and persuading customers to make purchases or schedule appointments.

Customer Support:

Providing assistance, resolving customer issues, and maintaining rapport to ensure a positive customer experience.

Data Management:

Keeping accurate records of customer interactions, updating databases, and documenting feedback.

Market Research:

Gathering information from the market and potential clients to understand needs and trends.

Essential Skills for Telecalling

Excellent Verbal Communication: The ability to speak clearly and persuasively.

Interpersonal Skills: Building rapport and connecting with a wide range of customers.

Problem-Solving Skills: Effectively addressing customer inquiries and resolving complaints.

Resilience: Maintaining a positive attitude and professionalism when facing rejections.

Time Management: Effectively managing call volume and meeting daily or weekly targets.

Product Knowledge: Having a detailed understanding of the products or services being offered.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this BPO Telecaller job

1. What is the eligibility criteria to apply for this BPO Telecaller job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹8000 - ₹12000 per month that depends on your interview. It's a Full Time job in Patna.
3. How many working days are there for this BPO Telecaller job?
   Ans: This BPO Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this BPO Telecaller job?
   Ans: No, there is no fee applicable for applying this BPO Telecaller job and during the employment with the company, i.e., SAI SHREE BALAJEE CONSTRUCTIONS & DEVELOPERS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this BPO Telecaller role?
   Ans: There is an immediate opening of 20 BPO Telecaller at SAI SHREE BALAJEE CONSTRUCTIONS & DEVELOPERS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this BPO Telecaller job?
   Ans: This BPO Telecaller job has Day Shift.