BPO Telecaller

Job Description:-

1. Handle escalated customer queries from L1 agents via phone, email or chat.

2. Perform advanced troubleshooting and root cause analysis to resolve issues.

3. Liaise with internal departments for resolution.

4. Ensure customers satisfaction through prompt, professional, and empathetic communication.

5. Monitor open cases and follow up to ensure timely resolution within SLA.

6. Document resolution steps clearly for knowledge base updates and future reference.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this BPO Telecaller job

1. What is the eligibility criteria to apply for this BPO Telecaller job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹24000 - ₹28000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this BPO Telecaller job?
   Ans: This BPO Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this BPO Telecaller job?
   Ans: No, there is no fee applicable for applying this BPO Telecaller job and during the employment with the company, i.e., Quess Corp Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this BPO Telecaller role?
   Ans: There is an immediate opening of 99 BPO Telecaller at Quess Corp Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this BPO Telecaller job?
   Ans: This BPO Telecaller job has Day Shift.