BPO Telecaller

15,000 - 18,000 /month

Mahindra & Mahindra Financial Services Limited

Ahirwan, Kanpur

0 - 6 months Experience in Customer Support / TeleCaller

25 Openings

Full Time

Skills Required

Computer Knowledge

Job Highlights

Industry Type: B2C Sales

Languages: Hindi

All Education levels

Females Only

6 days working | Day Shift

Job Benefits: Insurance, PF

Internet Connection, PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a BPO Telecaller to join our team at Mahindra & Mahindra Financial Services Limited. The role offers ₹15000 - ₹18000 and involves managing customer calls, delivering outstanding customer service related to B2C Sales. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is below 10th and 0 - 0.5 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this BPO Telecaller job

Can freshers or experienced candidates apply for this BPO Telecaller role?
Ans : Candidates who have All Education levels with 0-1 years of experience can apply for this BPO Telecaller role.
How much can you earn in this position?
Ans : You can earn between ₹15,000-₹18,000 per month in this BPO Telecaller position.
What shift and timings does this job follow?
Ans : This BPO Telecaller job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Ahirwan, Kanpur.
How many vacancies are there for this BPO Telecaller job?
Ans : There are 25 vacancies for this BPO Telecaller role.
Which candidates are eligible to apply?
Ans : Candidates from all education levels with 0-1 years of experience are eligible to apply for this BPO Telecaller role. Only female candidates are eligible.
What work will you do in this role?
Ans : As a BPO Telecaller, you will work on skills like Computer Knowledge.
What is the job location for this position?
Ans : The job location for this BPO Telecaller position is Ahirwan, Kanpur.
Who is the right fit for this BPO Telecaller job?
Ans : A candidate having skills like Computer Knowledge with 0-1 years of experience is the right fit for this BPO Telecaller job.
What makes this BPO Telecaller job a good opportunity?
Ans : This BPO Telecaller job is a good opportunity as it offers a salary between ₹15,000-₹18,000 per month. This is a Full Time job and has 25 openings.