BPO Telecaller

Job Title: Customer Care Executive (BPO)

Job Summary

We are hiring Customer Care Executives for our BPO operations to manage inbound and outbound customer interactions. The role involves handling customer queries, resolving issues, and delivering high-quality service while meeting performance and quality standards.

Key Responsibilities

Handle inbound and outbound calls for domestic processes.

Address customer inquiries, complaints, and service requests professionally

Provide accurate information about products, services, and policies

Maintain customer records and update CRM systems accurately

Follow call scripts, compliance guidelines, and quality standards

Escalate unresolved issues to supervisors when required

Ensure customer satisfaction and maintain a positive brand image

Required Skills & Qualifications

Graduate / Undergraduate (12th pass may apply depending on process)

Freshers and experienced candidates are welcome

Excellent communication skills in English

Good listening and problem-solving skills

Basic computer knowledge and typing skills

Willingness to work in rotational shifts, night shifts, and weekends.

Work Location

Ileads Auxiliary services Pvt Ltd

Dwarka Store Kailash Tower EC road Dehradun

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.