BPO Telecaller

• A BPO telecaller's job involves handling incoming and outgoing calls to interact with customers, promoting products, resolving issues, and maintaining customer databases, all while adhering to scripts and company policies to meet sales and customer satisfaction targets. Key responsibilities include making outbound calls to generate leads, answering inbound inquiries, providing product information, recording call details in CRM systems, and resolving complaints to ensure customer satisfaction. Essential skills include strong communication, persuasion, active listening, data entry, and the ability to manage stress and multiple tasks.
• Key Responsibilities
• Outbound Calls:
• Contacting potential and existing customers to promote products or services and follow up on leads.
• Inbound Calls:
• Handling customer inquiries, resolving issues, and providing information about products and services.
• Customer Interaction:
• Explaining product features, benefits, and pricing to generate interest and persuade customers to make purchases or schedule appointments.
• Record Keeping:
• Maintaining accurate call logs, updating customer records in CRM systems, and documenting customer interactions.
• Complaint Resolution:
• Addressing customer complaints and providing solutions in a professional and efficient manner.
• Sales & Engagement:
• Meeting daily or weekly call targets and contributing to sales or engagement goals.
• Market Research:
• Conducting research to understand customer needs and identify market trends.
• Adherence to Scripts:
• Following predefined scripts and guidelines while adapting to different situations and customer needs.
• Required Skills & Qualifications
• Communication:
• Excellent oral and written communication skills, along with strong interpersonal and active listening skills.
• Persuasion:
• The ability to persuade customers and handle rejection or objections professionally.
• Technical Skills:
• Basic computer skills and familiarity with CRM software and telephone systems.
• Problem-Solving:
• Good problem-solving skills to address customer issues effectively.
• Data Entry:
• Strong data entry skills for updating customer records accurately.
• Time Management:
• The ability to manage time efficiently and handle multiple tasks simultaneously.
• Education:
• A high school diploma or equivalent, with a Bachelor's degree often being an advantage.
• Experience:
• Previous experience in a telecaller or customer service role is beneficial.

• It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this BPO Telecaller job

1. What is the eligibility criteria to apply for this BPO Telecaller job?
   Ans: The candidate should be All Education levels and above with Freshers of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹21500 - ₹27000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this BPO Telecaller job?
   Ans: This BPO Telecaller job will have 5 working days.
4. Are there any charges applicable while applying or joining this BPO Telecaller job?
   Ans: No, there is no fee applicable for applying this BPO Telecaller job and during the employment with the company, i.e., INBUILT INFRA INDIA PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this BPO Telecaller role?
   Ans: There is an immediate opening of 25 BPO Telecaller at INBUILT INFRA INDIA PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this BPO Telecaller job?
   Ans: This BPO Telecaller job has Day Shift.