
Grassroots
Job Description: Customer Support Executive
Position: Customer Support Executive
Location: [Vasanth Nagar]
Experience: 0–3 years
Qualification: Any Graduate / Undergraduate
Roles & Responsibilities:
Handle customer queries via calls, emails, or chat in a professional manner
Resolve customer complaints and provide appropriate solutions
Maintain accurate records of customer interactions
Follow up with customers to ensure issue resolution
Meet daily/weekly performance targets
Coordinate with internal teams for quick issue resolution
Ensure high levels of customer satisfaction
Skills Required:
Good communication skills (English & Hindi)
Basic computer knowledge
Ability to handle customers patiently
Problem-solving skills
Willingness to work in shifts
Preferred Skills:
Prior experience in BPO/Customer Support
Benefits:
Fixed salary
Training provided
Career growth opportunities