We are looking for enthusiastic and customer-focused individuals to join our BPO team. The candidate will be responsible for handling customer queries through voice (inbound/outbound calls) or non-voice (chat/email) processes and ensuring customer satisfaction.
Handle customer inquiries professionally and efficiently via phone, chat, or email
Resolve complaints and provide appropriate solutions and alternatives within time limits
Maintain accurate records of customer interactions
Follow communication procedures and guidelines
Meet individual and team performance targets