BPO Telecaller

We are looking for a BPO Telecaller to join our team at Direct Source. This role

involves handling calls, providing exceptional customer support, and addressing

queries and concerns related to [••industry_label••]. The role offers ₹14000 -

₹18000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

• Handle customer calls in a professional and efficient manner

• Address customer queries, concerns, and complaints with a problem-solving

approach

• Maintain accurate records of customer interactions and follow-ups

• Provide timely and relevant information to customers to resolve their issues

• Work collaboratively with other teams to escalate and resolve complex issues

• Meet performance targets, including call handling time, customer

satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 1 years of

experience. You will be responsible for resolving customer complaints, offering

relevant information, and escalating complex issues to the appropriate

department when necessary. Candidates must be open to a 6 days working week

during the Day shift.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.