BPO Telecaller

15,000 - 20,000 /month

Axis

Pocharam, Hyderabad

0 - 2 years Experience in Customer Support / TeleCaller

90 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Languages: Hindi, Telugu

12th Pass and above

All genders

09:00 AM - 06:00 PM | 6 days working | Day Shift

PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a BPO Telecaller to join our team at Axis. The role offers ₹ 15,000 - ₹ 20,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this BPO Telecaller job

What skills and experience do you need for this BPO Telecaller job?
Ans : To apply for this BPO Telecaller job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Non-voice/Chat Process along with 0-2 years of experience.
What is the salary and job type for this role?
Ans : The salary for this BPO Telecaller job ranges between ₹15,000-₹20,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This BPO Telecaller job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Pocharam, Hyderabad.
How many vacancies are there for this BPO Telecaller job?
Ans : There are 90 vacancies for this BPO Telecaller role.
Is this job open for all genders?
Ans : Yes, this BPO Telecaller job is open for both male and female candidates.
What are the key responsibilities of this BPO Telecaller job?
Ans : As a BPO Telecaller, key responsibilities include skills like Computer Knowledge, Domestic Calling, International Calling, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this BPO Telecaller position is Pocharam, Hyderabad.
Who is the right fit for this BPO Telecaller job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, International Calling, Non-voice/Chat Process with 0-2 years of experience is the right fit for this BPO Telecaller job.
What makes this BPO Telecaller job a good opportunity?
Ans : This BPO Telecaller job is a good opportunity as it offers a salary between ₹15,000-₹20,000 per month. This is a Full Time job and has 90 openings.