A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
15,000 - 20,000 /month
Ashpa Global Services Private Limited
Swar Gate, Pune
0 - 6 months Experience in Customer Support / TeleCaller
Full Time
JOB PROFILE – TELECALLER EXECUTIVE FOR DEBT COLLECTION
REQUIREMENT:
o vacancies available - 10
o Experience & Fresher’s both can apply
o qualification required: - 12th +
o skills required –good communication
o salary structure: - Depends on interview and Experience + incentive
o location: - Pune
JOB RESPONSIBILITIES
o reaching out to customers with overdue accounts via phone calls to inform them about their outstanding balance and payment due dates.
o analyzing customer accounts to understand the debt amount, payment history, and any relevant details before making contact.
o clearly explaining the consequences of non-payment and attempting to establish a payment plan that suits the debtor's financial situation.
o engaging in discussions with debtors to negotiate payment terms, including instalment plans, partial settlements, or extended deadlines.
o addressing customer concerns and objections regarding the debt, providing clear explanations and attempting to resolve disputes.
o accurately documenting all interactions with debtors, including payment promises, agreed-upon terms, and any relevant details in the crm system (feedback & trail upload).
Contact Person: HR Prathamesh - 9145051909
