BPO Telecaller

Job Description – Education Counsellor

Position Title: Education Counsellor

Department: Student Support / Education

Location: Noida Sector 16

Role Summary:

The Education Counsellor will be responsible for guiding students and parents in making informed academic and career decisions. The role involves counseling students on course selection, admission procedures, and career prospects while ensuring a smooth end-to-end support experience.

Key Responsibilities:

1. Student Counselling & Guidance

   • Provide accurate information to students about courses, universities, and career options.

   • Assess student needs, interests, and academic background to recommend suitable programs.

   • Guide students and parents through the admission process and documentation.

2. Admissions & Enrollment

   • Assist students in completing application forms and ensuring timely submission.

   • Coordinate with academic departments regarding admissions requirements.

   • Follow up with students to ensure enrollment conversion.

3. Relationship Management

   • Build strong relationships with students, parents, and academic partners.

   • Handle queries, resolve concerns, and provide continuous support throughout the admission cycle.

4. Career & Academic Support

   • Organize career counselling workshops, orientation sessions, and information seminars.

   • Stay updated with education trends, courses, and scholarship opportunities.

5. Reporting & Documentation

   • Maintain records of student interactions and counselling sessions.

   • Prepare daily/weekly/monthly reports on counseling outcomes and admission conversions.

6. Marketing & Outreach (if applicable)

   • Participate in education fairs, seminars, and promotional activities.

   • Support marketing initiatives to attract prospective students.

Key Skills & Competencies:

• Excellent communication and interpersonal skills.

• Strong presentation and public speaking abilities.

• Empathy, patience, and active listening skills.

• Knowledge of academic programs, admission processes, and career pathways.

• Good organizational and time-management skills.

• Proficiency in MS Office and CRM tools.

Qualification & Experience:

• Bachelor’s/Master’s degree in Education, Psychology, Management, or related field.

• 1–3 years of experience in academic counselling / admissions / career guidance (fresher’s with strong communication skills may also be considered).

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this BPO Telecaller job

1. What is the eligibility criteria to apply for this BPO Telecaller job?
   Ans: The candidate should be Graduate and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Noida.
3. How many working days are there for this BPO Telecaller job?
   Ans: This BPO Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this BPO Telecaller job?
   Ans: No, there is no fee applicable for applying this BPO Telecaller job and during the employment with the company, i.e., AIRDIAL BPO SOLUTIONS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this BPO Telecaller role?
   Ans: There is an immediate opening of 25 BPO Telecaller at AIRDIAL BPO SOLUTIONS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this BPO Telecaller job?
   Ans: This BPO Telecaller job has Day Shift.