A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
20,000 - 30,000 /month
Vision India
Sector 67 Noida, Noida
2 - 5 years Experience in Customer Support / TeleCaller
Full Time
Key Responsibilities
Manage, mentor, and motivate a team of agents on a daily basis
Monitor call quality, productivity, attendance, and adherence
Ensure achievement of SLA, TAT, productivity, and quality targets
Conduct regular team meetings, briefings, and performance reviews
Provide real-time support, call escalations, and coaching to agents
Maintain discipline, shift adherence, and compliance with company policies
Prepare and share daily, weekly, and monthly MIS and performance reports
Handle customer escalations and ensure timely resolution
Drive continuous improvement and team engagement initiatives
Required Skills & Competencies
Strong leadership and people-management skills
Good communication skills
Good understanding of BPO processes (Inbound/Outbound)
Problem-solving and decision-making ability
Working knowledge of CRM systems and MS Excel
Eligibility Criteria
Must be Graduate from Any Specialization, 12th Pass (with relevant Experience can be considered)
Working Conditions
General Shift
6 days working / 1 weekly off (Sunday)
