Bpo Team Leader

Job Title: Team Leader – Collections

Industry: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Education: Any Graduate

Key Responsibilities

• Team Leadership & Performance Management: Supervise and mentor a team of collection agents, ensuring they meet or exceed performance targets related to recovery rates, delinquency reduction, and customer satisfaction.

• Collection Strategy Implementation: Develop and execute effective collection strategies to minimize overdue accounts and enhance recovery rates.

• Escalation Handling: Address and resolve escalated customer disputes and complex cases promptly, ensuring customer satisfaction and adherence to company policies.

• Compliance & Risk Management: Ensure all collection activities comply with industry regulations and internal risk frameworks.

• Training & Development: Provide ongoing training, support, and guidance to team members to enhance their skills and performance.

• Process Improvement: Continuously analyze collection processes and implement improvements to increase efficiency and effectiveness.

• Reporting: Prepare and present regular reports on team performance, highlighting areas of success and opportunities for improvement.

Key Skills & Competencies

• Leadership & Team Management: Proven ability to lead, motivate, and manage a team effectively.

• Communication Skills: Excellent verbal and written communication skills for interacting with team members and customers.

• Analytical Thinking: Strong analytical skills to assess performance metrics and identify trends.

• Problem-Solving: Ability to handle complex situations and provide effective solutions.

• Customer Focus: Commitment to delivering high-quality customer service.

• Technical Proficiency: Familiarity with CRM systems, Microsoft Office Suite (especially Excel and PowerPoint), and collection software tools.

Preferred Qualifications

• Experience: 2–5 years in collections or a related field, with at least 1–2 years in a supervisory role

• Education: Bachelor's degree in Business, Finance, or a related field is advantageous.

• Industry Knowledge: Understanding of collection processes, regulatory requirements, and best practices in the BPO sector.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Bpo Team Leader job

1. What is the eligibility criteria to apply for this Bpo Team Leader job?
   Ans: The candidate should be Graduate and above and above with 1 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹30000 per month that depends on your interview. It's a Full Time job in Noida.
3. How many working days are there for this Bpo Team Leader job?
   Ans: This Bpo Team Leader job will have 6 working days.
4. Are there any charges applicable while applying or joining this Bpo Team Leader job?
   Ans: No, there is no fee applicable for applying this Bpo Team Leader job and during the employment with the company, i.e., VANGUARD HR.COM.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Bpo Team Leader role?
   Ans: There is an immediate opening of 4 Bpo Team Leader at VANGUARD HR.COM
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Bpo Team Leader job?
   Ans: This Bpo Team Leader job has Day Shift.