Customer Support Bpo Team Leader

25,000 - 45,000 /month

Uniworld Outsourcing

Vastral, Ahmedabad

1 - 4 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Graduate and above

All genders

6 days working | Flexible Shift

Job Benefits: Insurance, PF, Medical Benefits

Job Description

We are looking for a Bpo Team Leader to join our team at UNIWORLD OUTSOURCING. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹25,000 - ₹45,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 4 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Flexible shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.

More about this Customer Support Bpo Team Leader job

What skills and experience do you need for this Customer Support Bpo Team Leader job?
Ans : To apply for this Customer Support Bpo Team Leader job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 1-4 years of experience.
What salary is offered for this Customer Support Bpo Team Leader job?
Ans : The salary for this Customer Support Bpo Team Leader job ranges between ₹25,000-₹45,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Bpo Team Leader job follows a Flexible shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Vastral, Ahmedabad.
How many vacancies are there for this Customer Support Bpo Team Leader job?
Ans : There are 2 vacancies for this Customer Support Bpo Team Leader role.
Is this job open for all genders?
Ans : Yes, this Customer Support Bpo Team Leader job is open for both male and female candidates.
What does the role of Customer Support Bpo Team Leader involve?
Ans : As a Customer Support Bpo Team Leader, your work will involve skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Bpo Team Leader position is Vastral, Ahmedabad.
Who is the right fit for this Customer Support Bpo Team Leader job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process with 1-4 years of experience is the right fit for this Customer Support Bpo Team Leader job.
What makes this Customer Support Bpo Team Leader job a good opportunity?
Ans : This Customer Support Bpo Team Leader job is a good opportunity as it offers a salary between ₹25,000-₹45,000 per month. This is a Full Time job and has 2 openings.