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Customer Support Bpo Team Leader

salary 25,000 - 45,000 /month
company-logo
job companyUniworld Outsourcing
job location Vastral, Ahmedabad
job experience1 - 4 years Experience in Customer Support / TeleCaller
2 Openings
full_time Full Time

Skills Required

Computer Knowledge
Domestic Calling
International Calling
Query Resolution
Non-voice/Chat Process

Job Highlights

sales
Industry Type: BPO
qualification
Graduate and above
gender
All genders
jobShift
6 days working | Flexible Shift
star
Job Benefits: Insurance, PF, Medical Benefits
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Job Description

We are looking for a Bpo Team Leader to join our team at UNIWORLD OUTSOURCING. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹25,000 - ₹45,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:



  • Handle customer calls in a professional and efficient manner

  • Address customer queries, concerns, and complaints with a problem-solving approach

  • Maintain accurate records of customer interactions and follow-ups

  • Provide timely and relevant information to customers to resolve their issues

  • Work collaboratively with other teams to escalate and resolve complex issues

  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates



Job Requirements:


The minimum qualification for this role is Graduate and 1 - 4 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Flexible shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.

More about this Customer Support Bpo Team Leader job

  1. What skills and experience do you need for this Customer Support Bpo Team Leader job?
    Ans : To apply for this Customer Support Bpo Team Leader job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 1-4 years of experience.
  2. What salary is offered for this Customer Support Bpo Team Leader job?
    Ans : The salary for this Customer Support Bpo Team Leader job ranges between ₹25,000-₹45,000 per month.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Bpo Team Leader job follows a Flexible shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Vastral, Ahmedabad.
  5. How many vacancies are there for this Customer Support Bpo Team Leader job?
    Ans : There are 2 vacancies for this Customer Support Bpo Team Leader role.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Bpo Team Leader job is open for both male and female candidates.
  7. What does the role of Customer Support Bpo Team Leader involve?
    Ans : As a Customer Support Bpo Team Leader, your work will involve skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
  8. What is the job location for this position?
    Ans : The job location for this Customer Support Bpo Team Leader position is Vastral, Ahmedabad.
  9. Who is the right fit for this Customer Support Bpo Team Leader job?
    Ans : A candidate having skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process with 1-4 years of experience is the right fit for this Customer Support Bpo Team Leader job.
  10. What makes this Customer Support Bpo Team Leader job a good opportunity?
    Ans : This Customer Support Bpo Team Leader job is a good opportunity as it offers a salary between ₹25,000-₹45,000 per month. This is a Full Time job and has 2 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

Insurance, PF, Medical Benefits

Skills Required

Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process

Shift

Flexible

Contract Job

No

Salary

₹ 25000 - ₹ 45000

English Proficiency

Yes

Contact Person

HR Team
Posted 10+ days ago

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Job Hai > Jobs in Ahmedabad > Customer Support / TeleCaller Jobs in Ahmedabad > Bpo Team Leader