Bpo Team Leader

📌 Job Title: Team Leader – BPO

📍 Location: Bhopal

🕒 Experience Required: Minimum 1 year as a Team Leader in BPO

💼 Employment Type: Full-time

About the Role:

We are looking for a motivated and results-driven Team Leader (TL) with at least 1 year of leadership experience in a BPO environment. The ideal candidate will be responsible for managing a team of customer service executives, ensuring consistent performance, and meeting operational KPIs.

This role requires strong leadership, communication, and people management skills to drive performance and maintain high service standards.

Key Responsibilities:

Lead, motivate, and manage a team of agents to achieve daily/weekly/monthly performance targets

Monitor team performance and conduct regular performance reviews

Ensure adherence to quality, compliance, and process standards

Handle escalations and provide quick resolution to customer issues

Provide coaching and feedback to improve individual and team performance

Generate performance reports and share insights with management

Collaborate with QA, Training, and Operations teams to ensure alignment of goals

Drive team engagement and maintain a positive work environment

Manage scheduling, attendance, and adherence

Requirements:

Minimum 1 year of experience as a Team Leader in a BPO/Contact Center

Proven ability to manage and motivate a team in a target-driven environment

Strong communication, coaching, and conflict-resolution skills

Good understanding of BPO metrics (AHT, CSAT, FCR, Quality, etc.)

Proficient in MS Office (Excel, Word, PowerPoint)

Willing to work in rotational shifts (if applicable)

Preferred Skills:

Experience handling voice/non-voice processes

Exposure to performance improvement plans (PIP) and team appraisals

Knowledge of CRM systems or dialer tools

📧 To Apply: Send your updated resume to poonam.chadokar@technotask.co.in

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Bpo Team Leader job

1. What is the eligibility criteria to apply for this Bpo Team Leader job?
   Ans: The candidate should be Graduate and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹35000 per month + Incentives that depends on your interview. It's a Full Time job in Bhopal.
3. How many working days are there for this Bpo Team Leader job?
   Ans: This Bpo Team Leader job will have 6 working days.
4. Are there any charges applicable while applying or joining this Bpo Team Leader job?
   Ans: No, there is no fee applicable for applying this Bpo Team Leader job and during the employment with the company, i.e., Technotask Business Solutions Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Bpo Team Leader role?
   Ans: There is an immediate opening of 10 Bpo Team Leader at Technotask Business Solutions Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Bpo Team Leader job?
   Ans: This Bpo Team Leader job has Day Shift.