Bpo Team Leader

We are seeking a motivated and professional Bpo Team Leader to join our team for Sshifa Herbal Remedies Private Limited in Indore at our Khatiwala Tank location. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to B2C Sales. The role offers ₹35000 - ₹45000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

• Handle customer calls in a professional and efficient manner.

• Address customer queries, concerns, and complaints with a problem-solving approach.

• Maintain accurate records of customer interactions and follow-ups.

• Provide timely and relevant information to customers to resolve their issues.

• Work collaboratively with other teams to escalate and resolve complex issues.

• Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates.

Job Requirements:

The ideal candidate should have 2 - 5 years of experience in customer service or a telecaller role and should be proficient in English. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. This position requires Post Graduate, and the candidate should be willing to work 6 days working during the Day shift.

Lead, guide, and support a team to meet performance targets and deadlines Assign tasks and manage workload distribution within the team Ensure efficient workflow and optimize team processes for better performance Monitor individual and team performance, providing feedback and training as necessary Foster a positive and collaborative team environment Conduct regular team meetings to discuss goals, progress, and challenges Handle any team issues or conflicts and work toward timely resolution Report team performance to senior management and contribute to strategic decision-making Implement company policies and procedures while ensuring team compliance

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 5 years of experience.

More about this Bpo Team Leader job

1. What is the eligibility criteria to apply for this Bpo Team Leader job?
   Ans: The candidate should be Post Graduate and above and above with 2 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹35000 - ₹40000 per month that depends on your interview. It's a Full Time job in Indore.
3. How many working days are there for this Bpo Team Leader job?
   Ans: This Bpo Team Leader job will have 6 working days.
4. Are there any charges applicable while applying or joining this Bpo Team Leader job?
   Ans: No, there is no fee applicable for applying this Bpo Team Leader job and during the employment with the company, i.e., SSHIFA HERBAL REMEDIES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Bpo Team Leader role?
   Ans: There is an immediate opening of 2 Bpo Team Leader at SSHIFA HERBAL REMEDIES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Bpo Team Leader job?
   Ans: This Bpo Team Leader job has Day Shift.