Customer Support Bpo Team Leader

18,000 - 40,000 /month*

Shiva Finance And Company

Old Palasia, Indore

₹10,000 incentives included

6 - 48 months Experience in Customer Support / TeleCaller

10 Openings

Incentives included

Full Time

Skills Required

Domestic Calling

Job Highlights

Industry Type: Stock Market / Mutual Funds

Graduate and above

All genders

09:00 AM - 06:00 PM | 6 days working | Day Shift

Job Description

We are looking for a Bpo Team Leader to join our team at Shiva Finance And Company. The role offers ₹18000 - ₹40000 and involves managing customer calls, delivering outstanding customer service related to . Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 0.5 - 4 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 4 years of experience.

More about this Customer Support Bpo Team Leader job

What are the eligibility criteria for this Customer Support Bpo Team Leader job?
Ans : Candidates should have a Graduate and above qualification with 1-4 years of experience and skills like Domestic Calling for this Customer Support Bpo Team Leader job offered by Shiva Finance And Company in Old Palasia, Indore.
What salary is offered for this Customer Support Bpo Team Leader job?
Ans : The salary for this Customer Support Bpo Team Leader job ranges between ₹18,000-₹40,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Bpo Team Leader job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Old Palasia, Indore.
How many vacancies are there for this Customer Support Bpo Team Leader job?
Ans : There are 10 vacancies for this Customer Support Bpo Team Leader role.
Is this job open for all genders?
Ans : Yes, this Customer Support Bpo Team Leader job is open for both male and female candidates.
What does the role of Customer Support Bpo Team Leader involve?
Ans : As a Customer Support Bpo Team Leader, your work will involve skills like Domestic Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Bpo Team Leader position is Old Palasia, Indore.
Who is the right fit for this Customer Support Bpo Team Leader job?
Ans : A candidate having skills like Domestic Calling with 1-4 years of experience is the right fit for this Customer Support Bpo Team Leader job.
What makes this Customer Support Bpo Team Leader job a good opportunity?
Ans : This Customer Support Bpo Team Leader job is a good opportunity as it offers a salary between ₹18,000-₹40,000 per month. This is a Full Time job and has 10 openings.