Bpo Team Leader

20,000 - 29,000 /month*

Shiv Agencies

Kumar Nagar, Tirupur

₹4,000 incentives included

0 - 6 months Experience in Customer Support / TeleCaller

25 Openings

Incentives included

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Non-voice/Chat Process

Job Highlights

Industry Type: Telecom / ISP

Languages: Tamil

10th Pass and above

All genders

6 days working | Day Shift

Job Benefits: PF, Medical Benefits

PAN Card, Aadhar Card, Bank Account

Job ki details

We are looking for a Bpo Team Leader to join our team at Shiv Agencies. The role offers ₹20,000 - ₹29,000 and involves managing customer calls, delivering outstanding customer service related to Telecom / ISP. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 10th Pass and 0 - 6 months of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Bpo Team Leader job

What skills and experience do you need for this Bpo Team Leader job?
Ans : To apply for this Bpo Team Leader job, candidates should have skills like Computer Knowledge, Domestic Calling, Non-voice/Chat Process along with 0-1 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Bpo Team Leader job ranges between ₹20,000-₹29,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Bpo Team Leader job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Kumar Nagar, Tirupur.
How many vacancies are there for this Bpo Team Leader job?
Ans : There are 25 vacancies for this Bpo Team Leader role.
Is this job open for all genders?
Ans : Yes, this Bpo Team Leader job is open for both male and female candidates.
What are the key responsibilities of this Bpo Team Leader job?
Ans : As a Bpo Team Leader, key responsibilities include skills like Computer Knowledge, Domestic Calling, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Bpo Team Leader position is Kumar Nagar, Tirupur.
Who is the right fit for this Bpo Team Leader job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Non-voice/Chat Process with 0-1 years of experience is the right fit for this Bpo Team Leader job.
What makes this Bpo Team Leader job a good opportunity?
Ans : This Bpo Team Leader job is a good opportunity as it offers a salary between ₹20,000-₹29,000 per month. This is a Full Time job and has 25 openings.