Bpo Team Leader

Key Responsibilities and Duties

·         Goal Setting and Execution: Defining clear team goals, creating action plans, and ensuring projects are completed on time.

·         Performance Monitoring: Tracking individual and team KPIs, providing regular feedback through 1-on-1s, and conducting performance reviews.

·         Coaching and Mentoring: Developing team member skills, offering guidance, and supporting personal development plans (PDPs).

·         Delegation and Workflow Management: Organizing daily tasks, managing workloads, and ensuring efficient operations.

·         Communication: Acting as the main point of contact, communicating company goals, and reporting progress to upper management.

·         Conflict Resolution: Addressing team conflicts promptly to maintain a positive and productive atmosphere.

·         Motivation and Engagement: Recognizing achievements, using incentives, and encouraging collaboration. 

Essential Team Leader Skills

·         Communication: Strong verbal and written skills for clear, effective communication.

·         Leadership: Ability to motivate, influence, and inspire team members.

·         Decision-Making: Quick thinking and problem-solving abilities.

·         Time Management: Organizing tasks, prioritizing, and meeting deadlines.

·         Emotional Intelligence: Understanding team dynamics and fostering a supportive culture.

·         Technical Knowledge: Understanding of the team’s specific tools and processes

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.