Bpo Team Leader

25,000 - 45,000 /month*

Sds Concept Solutions

Sector 2 Noida, Noida

₹10,000 incentives included

6 - 24 months Experience in Customer Support / TeleCaller

50 Openings

Incentives included

Full Time

Job Highlights

Graduate and above

Females Only

6 days working | Day Shift

Job Description

Job Title

Personal Loan Team Leader

Job Summary

The Personal Loan Team Leader will manage and drive the performance of a team handling personal loan sales and processing. The role focuses on achieving business targets, ensuring compliance with lending policies, maintaining portfolio quality, and delivering a seamless customer experience across branch, field, channel, and digital platforms in a Bank, NBFC, or Fintech environment.

Key Responsibilities

• Lead, coach, and motivate a team of Personal Loan Officers to achieve sales and disbursement targets

• Drive loan sourcing through branch walk-ins, referrals, DSAs, field sales, and digital leads

• Monitor team productivity, pipeline, conversion ratios, and TAT

• Ensure accurate documentation, verification, and adherence to credit policies

• Coordinate with credit, operations, risk, collections, and tech teams for smooth processing

• Ensure compliance with RBI guidelines, KYC/AML norms, and internal policies

• Handle customer escalations and maintain high service standards

• Track portfolio performance and support delinquency control

• Prepare and review daily/weekly/monthly MIS and performance reports

Key Performance Indicators (KPIs)

• Team target achievement (volume & value)

• Disbursement and approval ratios

• Turnaround Time (TAT)

• Portfolio quality and delinquency levels

• Team productivity and retention

Eligibility & Skills

•• Education:• Graduation (MBA/PG preferred)

Experience:

• 3–6 years in Personal Loans / Retail Lending

• 1–2 years of team handling experience

• Exposure to Bank, NBFC, or Fintech lending preferred

Skills:

• Strong leadership and people management

• Good knowledge of personal loan products and credit processes

• Sales-driven with risk and compliance orientation

• Strong communication and negotiation skills

• Proficient in MS Excel, CRM/LMS, and MIS reporting

Contact HR Sakshi 8287360479

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Bpo Team Leader job

What qualifications and experience are required for this Bpo Team Leader position?
Ans : Candidates should have a Graduate and above qualification with 1-2 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Bpo Team Leader job ranges between ₹25,000-₹45,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Bpo Team Leader job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 2 Noida, Noida.
How many openings are available for this position?
Ans : There are 50 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a Graduate and above qualification with 1-2 years of experience can apply for this Bpo Team Leader job. Only female candidates can apply.
Where is this job located?
Ans : This Bpo Team Leader job is located in Sector 2 Noida, Noida.
Why should you apply for this Bpo Team Leader job?
Ans : This Bpo Team Leader job offers a salary between ₹25,000-₹45,000 per month. This is a Full Time opportunity and has 50 openings available.