Bpo Team Leader

Job Overview:

We are looking for an enthusiastic, experienced, and self-motivated BPO Trainer to join our team. As a BPO Trainer, you will be responsible for delivering training sessions to new hires and existing employees in the BPO (Business Process Outsourcing) sector. You will ensure that employees understand company policies, work processes, and customer service protocols, equipping them with the skills they need to succeed.

Key Responsibilities:

Design, develop, and deliver engaging training programs for new employees and ongoing development for current employees.

Conduct needs assessments to identify training requirements and gaps.

Prepare and maintain training materials, including presentations, manuals, and assessments.

Provide coaching, mentoring, and feedback to employees on performance and skill development.

Facilitate classroom-based and virtual training sessions (where applicable).

Ensure training programs align with organizational goals and client requirements.

Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics.

Stay updated with the latest trends in BPO and customer service practices.

Collaborate with team leads and managers to address any performance issues.

Maintain accurate records of employee progress and training completion.

Assist in the onboarding process of new hires and conduct induction training.

Manage and update internal training resources and knowledge bases.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Bpo Team Leader job

1. What is the eligibility criteria to apply for this Bpo Team Leader job?
   Ans: The candidate should be Diploma and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹25000 per month that depends on your interview. It's a Full Time job in Mysore.
3. How many working days are there for this Bpo Team Leader job?
   Ans: This Bpo Team Leader job will have 6 working days.
4. Are there any charges applicable while applying or joining this Bpo Team Leader job?
   Ans: No, there is no fee applicable for applying this Bpo Team Leader job and during the employment with the company, i.e., QPLUS STAFFING GLOBE PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Bpo Team Leader role?
   Ans: There is an immediate opening of 5 Bpo Team Leader at QPLUS STAFFING GLOBE PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Bpo Team Leader job?
   Ans: This Bpo Team Leader job has Day Shift.