Job Title: BPO Team Leader
Job Description:
We are looking for an experienced and motivated BPO Team Leader to manage and guide a team of customer service representatives. The candidate will be responsible for ensuring team performance, maintaining quality standards, and achieving business targets.
Key Responsibilities:
Manage and supervise a team of BPO executives
Monitor daily team performance and ensure targets are met
Provide coaching, training, and feedback to team members
Handle escalations and resolve customer issues efficiently
Maintain quality and compliance standards
Prepare reports on team performance and productivity
Ensure adherence to company policies and processes
Requirements:
Strong leadership and communication skills
Ability to handle pressure and meet deadlines
Good knowledge of customer service practices
Basic computer skills (MS Excel, CRM tools)