Bpo Team Leader

15,000 - 22,000 /month

Protalksolutions Private Limited

Mohali Village, Mohali

6 - 12 months Experience in Customer Support / TeleCaller

10 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Job Highlights

Industry Type: BPO

Graduate and above

Males Only

6 days working | Rotational Shift

Job Description

Job Title: BPO Team Leader

Job Description:

We are looking for an experienced and motivated BPO Team Leader to manage and guide a team of customer service representatives. The candidate will be responsible for ensuring team performance, maintaining quality standards, and achieving business targets.

Key Responsibilities:

Manage and supervise a team of BPO executives
Monitor daily team performance and ensure targets are met
Provide coaching, training, and feedback to team members
Handle escalations and resolve customer issues efficiently
Maintain quality and compliance standards
Prepare reports on team performance and productivity
Ensure adherence to company policies and processes

Requirements:

Strong leadership and communication skills
Ability to handle pressure and meet deadlines
Good knowledge of customer service practices
Basic computer skills (MS Excel, CRM tools)

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Bpo Team Leader job

What qualifications and experience are required for this Bpo Team Leader position?
Ans : Candidates should have a Graduate and above qualification with 1-1 years of experience and skills like Computer Knowledge, Domestic Calling.
What is the salary and job type for this role?
Ans : The salary for this Bpo Team Leader job ranges between ₹15,000-₹22,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Bpo Team Leader job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Mohali Village, Mohali.
How many vacancies are there for this Bpo Team Leader job?
Ans : There are 10 vacancies for this Bpo Team Leader role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 1-1 years of experience are eligible to apply for this Bpo Team Leader role. Only male candidates are eligible.
What are the key responsibilities of this Bpo Team Leader job?
Ans : As a Bpo Team Leader, key responsibilities include skills like Computer Knowledge, Domestic Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Bpo Team Leader position is Mohali Village, Mohali.
Who is the right fit for this Bpo Team Leader job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling with 1-1 years of experience is the right fit for this Bpo Team Leader job.
What makes this Bpo Team Leader job a good opportunity?
Ans : This Bpo Team Leader job is a good opportunity as it offers a salary between ₹15,000-₹22,000 per month. This is a Full Time job and has 10 openings.