Bpo Team Leader

17,000 - 20,000 /month

Kreon Finnancial Services Limited

Vijay Nagar, Scheme No 54, Indore

2 - 6+ years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: PF

Job Description

Key Requirements:

Minimum 2–4 years of experience in collections (BPO/financial services preferred)
Prior experience handling a team of callers/agents
Strong knowledge of MS Excel (VLOOKUP, Pivot Tables, MIS reporting, data analysis)
Ability to manage targets, productivity, and team performance
Good communication and escalation handling skills

Roles & Responsibilities:

Manage and supervise a team of collection agents
Monitor daily calling activities and ensure target achievement
Prepare and maintain MIS reports using Excel
Track performance metrics (PTP, recovery, contact rate, etc.)
Handle escalations and support agents in complex cases
Conduct team briefings, training, and performance reviews
Ensure adherence to compliance and process guidelines

Required Skills:

Advanced Excel skills (Pivot, VLOOKUP, data handling)
Strong leadership and team management ability
Analytical and reporting skills
Good communication and problem-solving skillsLocation: [Indore]

Roles & Responsibilities:

Manage and supervise a team of collection agents
Monitor daily calling activities and ensure target achievement
Prepare and maintain MIS reports using Excel
Track performance metrics (PTP, recovery, contact rate, etc.)
Handle escalations and support agents in complex cases
Conduct team briefings, training, and performance reviews
Ensure adherence to compliance and process guidelines

Required Skills:

Advanced Excel skills (Pivot, VLOOKUP, data handling)
Strong leadership and team management ability
Analytical and reporting skills
Good communication and problem-solving skills

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 6+ years Experience.

More about this Bpo Team Leader job

What skills and experience do you need for this Bpo Team Leader job?
Ans : To apply for this Bpo Team Leader job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 2-7 years of experience.
What salary is offered for this Bpo Team Leader job?
Ans : The salary for this Bpo Team Leader job ranges between ₹17,000-₹20,000 per month.
What shift and timings does this job follow?
Ans : This Bpo Team Leader job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Vijay Nagar, Scheme No 54, Indore.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Is this job open for all genders?
Ans : Yes, this Bpo Team Leader job is open for both male and female candidates.
What does the role of Bpo Team Leader involve?
Ans : As a Bpo Team Leader, your work will involve skills like Computer Knowledge, Domestic Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Bpo Team Leader job is located in Vijay Nagar, Scheme No 54, Indore.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Query Resolution along with 2-7 years of experience is ideal for this Bpo Team Leader job.
Why should you apply for this Bpo Team Leader job?
Ans : This Bpo Team Leader job offers a salary between ₹17,000-₹20,000 per month. This is a Full Time opportunity and has 1 openings available.