A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
17,000 - 20,000 /month
Kreon Finnancial Services Limited
Vijay Nagar, Scheme No 54, Indore
2 - 6+ years Experience in Customer Support / TeleCaller
Full Time
Key Requirements:
Minimum 2–4 years of experience in collections (BPO/financial services preferred)
Prior experience handling a team of callers/agents
Strong knowledge of MS Excel (VLOOKUP, Pivot Tables, MIS reporting, data analysis)
Ability to manage targets, productivity, and team performance
Good communication and escalation handling skills
Roles & Responsibilities:
Manage and supervise a team of collection agents
Monitor daily calling activities and ensure target achievement
Prepare and maintain MIS reports using Excel
Track performance metrics (PTP, recovery, contact rate, etc.)
Handle escalations and support agents in complex cases
Conduct team briefings, training, and performance reviews
Ensure adherence to compliance and process guidelines
Required Skills:
Advanced Excel skills (Pivot, VLOOKUP, data handling)
Strong leadership and team management ability
Analytical and reporting skills
Good communication and problem-solving skillsLocation: [Indore]
Roles & Responsibilities:
Manage and supervise a team of collection agents
Monitor daily calling activities and ensure target achievement
Prepare and maintain MIS reports using Excel
Track performance metrics (PTP, recovery, contact rate, etc.)
Handle escalations and support agents in complex cases
Conduct team briefings, training, and performance reviews
Ensure adherence to compliance and process guidelines
Required Skills:
Advanced Excel skills (Pivot, VLOOKUP, data handling)
Strong leadership and team management ability
Analytical and reporting skills
Good communication and problem-solving skills
High Demand
