Bpo Team Leader

13,000 - 15,000 /month

Hi-tek Syndicate

Exhibition Road, Patna

1 - 2 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Job Highlights

Industry Type: Banking

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: PF, Medical Benefits

Job Description

We are looking for a Bpo Team Leader to join our team at Hi-tek Syndicate. The role offers ₹13000 - ₹15000 and involves managing customer calls, delivering outstanding customer service related to Banking. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Bpo Team Leader job

What qualifications and experience are required for this Bpo Team Leader position?
Ans : Candidates should have a Graduate and above qualification with 1-2 years of experience and skills like Computer Knowledge.
What is the salary and job type for this role?
Ans : The salary for this Bpo Team Leader job ranges between ₹13,000-₹15,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Bpo Team Leader job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Exhibition Road, Patna.
How many vacancies are there for this Bpo Team Leader job?
Ans : There are 2 vacancies for this Bpo Team Leader role.
Is this job open for all genders?
Ans : Yes, this Bpo Team Leader job is open for both male and female candidates.
What are the key responsibilities of this Bpo Team Leader job?
Ans : As a Bpo Team Leader, key responsibilities include skills like Computer Knowledge. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Bpo Team Leader position is Exhibition Road, Patna.
Who is the right fit for this Bpo Team Leader job?
Ans : A candidate having skills like Computer Knowledge with 1-2 years of experience is the right fit for this Bpo Team Leader job.
What makes this Bpo Team Leader job a good opportunity?
Ans : This Bpo Team Leader job is a good opportunity as it offers a salary between ₹13,000-₹15,000 per month. This is a Full Time job and has 2 openings.