Bpo Team Leader

We are looking for Team Lead to join our team Emerge it solution. Join us for a great work environment with various opportunities for career growth.

• Manage a team of 15 plus associates.

• Client Interaction (emails and telephone)

• Create and maintain performance and productivity reports on a daily basis.

• Communicate and work with all support departments to ensure the availability of infrastructure.

• Ensure that the attrition levels are kept to a bare minimum.

• Ensure that the defined SLA"s are met for the process.

• Ensure that productivity numbers are tracked on a daily, weekly, and monthly basis and identify.

• Come up with training programs to ensure that the gaps are met on the productivity and quality levels.

• Key Responsibilities areas (KRA"s):

• Responsible for overall and individual Team Productivity improvement on a monthly basis using the previous month’s productivity numbers as a benchmark for excelling in the coming month.

• Responsible for overall and individual Team Quality output improvement based on the internal benchmarks and SLA"s agreed with the client for each process.

• Responsible for Talent retention- Attrition as per the norms specified by the division. Responsible for Quality of review improvement and certified by the client based on weekly review calls.

• Responsible for Team Motivation to handle any spike in volumes so as to ensure delivery within-the defined SLA"s at any given point in time.

• Responsible for Knowledge Sharing- Training and Development as per any process updates Received from the client’s side and to ensure that this knowledge has properly passed on to all team members.

• Responsible to ensure that Team Absenteeism is kept at a bare minimum and all planned leaves are sanctioned while ensuring that the day-to-day deliverable is not affected due to it.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Bpo Team Leader job

1. What is the eligibility criteria to apply for this Bpo Team Leader job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹38000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Bpo Team Leader job?
   Ans: This Bpo Team Leader job will have 6 working days.
4. Are there any charges applicable while applying or joining this Bpo Team Leader job?
   Ans: No, there is no fee applicable for applying this Bpo Team Leader job and during the employment with the company, i.e., EMERGE IT SOLUTION.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Bpo Team Leader role?
   Ans: There is an immediate opening of 20 Bpo Team Leader at EMERGE IT SOLUTION
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Bpo Team Leader job?
   Ans: This Bpo Team Leader job has Rotational Shift.