🚨 We’re Hiring | Team Leader – Operations (Omni Channel Contact Center).*POSITION IS OPEN ON GOOGLE FORM*📍 Location: Pune 🕒 Shift: US Shifts 📅 Work Schedule: 5 Days Working | 2 Rotational Offs 🏢 Work Mode: 100% Work from OfficeAdwitiya HR Consultants is hiring Team Leaders – Operations for a global contact center program handling Omni Channel customer interactions (Voice, Email & Chat).We are looking for strong people managers with experience in international BPO environments who can lead teams in high-performance customer service operations.💰 CTC: Up to ₹6.50 LPA 👥 Open Positions: 10🔹 Role Requirements✔️ Graduate with 5+ years of overall experience in an International BPO✔️ Minimum 1 year experience as a Team Leader on papers✔️ Excellent Knowledge of Ops Metrics such as Shrinkage and Attrition.✔️ Experience managing Inbound / Outbound contact center operations✔️ Strong people management and operational leadership skills✔️ Ability to handle Voice, Email & Chat support channels✔️ Excellent communication skills*⭐ Preference:* Candidates with Telecom process experience will be preferred, followed by other international voice process backgrounds.⚡ Immediate joiners will be given priority.🔹 Key Responsibilities• Lead and manage contact center teams across Voice, Email & Chat channels• Drive operational KPIs including SLA adherence, productivity, quality, and customer satisfaction• Monitor team performance and deliver regular coaching & feedback• Manage escalations and ensure excellent customer experience delivery• Collaborate with internal stakeholders to ensure smooth operations.
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with 3 - 5 years of experience.
More about this Bpo Team Leader job
What are the eligibility criteria for this Bpo Team Leader job?
Ans : Candidates should have a Graduate and above qualification with 3-5 years of experience and skills like Computer Knowledge for this Bpo Team Leader job offered by Digitxpert Solutions Llp in Pune Nagar Road, Pune.
What salary is offered for this Bpo Team Leader job?
Ans : The salary for this Bpo Team Leader job ranges between ₹35,000-₹40,000 per month.
What shift and timings does this job follow?
Ans : This Bpo Team Leader job follows a Night shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Pune Nagar Road, Pune.
How many vacancies are there for this Bpo Team Leader job?
Ans : There are 10 vacancies for this Bpo Team Leader role.
Is this job open for all genders?
Ans : Yes, this Bpo Team Leader job is open for both male and female candidates.
What does the role of Bpo Team Leader involve?
Ans : As a Bpo Team Leader, your work will involve skills like Computer Knowledge. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Bpo Team Leader position is Pune Nagar Road, Pune.
Who is the right fit for this Bpo Team Leader job?
Ans : A candidate having skills like Computer Knowledge with 3-5 years of experience is the right fit for this Bpo Team Leader job.
What makes this Bpo Team Leader job a good opportunity?
Ans : This Bpo Team Leader job is a good opportunity as it offers a salary between ₹35,000-₹40,000 per month. This is a Full Time job and has 10 openings.
A Naukri Group company
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35,000 - 40,000 /month
Digitxpert Solutions Llp
Pune Nagar Road, Pune
3 - 5 years Experience in Customer Support / TeleCaller
Full Time
