🚨 We’re Hiring | Team Leader – Operations (Omni Channel Contact Center).*POSITION IS OPEN ON GOOGLE FORM*📍 Location: Pune 🕒 Shift: US Shifts 📅 Work Schedule: 5 Days Working | 2 Rotational Offs 🏢 Work Mode: 100% Work from OfficeAdwitiya HR Consultants is hiring Team Leaders – Operations for a global contact center program handling Omni Channel customer interactions (Voice, Email & Chat).We are looking for strong people managers with experience in international BPO environments who can lead teams in high-performance customer service operations.💰 CTC: Up to ₹6.50 LPA 👥 Open Positions: 10🔹 Role Requirements✔️ Graduate with 5+ years of overall experience in an International BPO✔️ Minimum 1 year experience as a Team Leader on papers✔️ Excellent Knowledge of Ops Metrics such as Shrinkage and Attrition.✔️ Experience managing Inbound / Outbound contact center operations✔️ Strong people management and operational leadership skills✔️ Ability to handle Voice, Email & Chat support channels✔️ Excellent communication skills*⭐ Preference:* Candidates with Telecom process experience will be preferred, followed by other international voice process backgrounds.⚡ Immediate joiners will be given priority.🔹 Key Responsibilities• Lead and manage contact center teams across Voice, Email & Chat channels• Drive operational KPIs including SLA adherence, productivity, quality, and customer satisfaction• Monitor team performance and deliver regular coaching & feedback• Manage escalations and ensure excellent customer experience delivery• Collaborate with internal stakeholders to ensure smooth operations.
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with 3 - 5 years of experience.
More about this Bpo Team Leader job
What is the eligibility criteria to apply for this Bpo Team Leader job?
Ans: The candidate should be Graduate and above and above with 3 - 5 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹35000 - ₹40000 per month that depends on your interview. It's a Full Time job in Pune.
How many working days are there for this Bpo Team Leader job?
Ans: This Bpo Team Leader job will have 5 working days.
Are there any charges applicable while applying or joining this Bpo Team Leader job?
Ans: No, there is no fee applicable for applying this Bpo Team Leader job and during the employment with the company, i.e., Digitxpert Solutions Llp.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Bpo Team Leader role?
Ans: There is an immediate opening of 10 Bpo Team Leader at Digitxpert Solutions Llp
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
A Naukri Group company
LoginHire Local Staff
35,000 - 40,000 /month
Digitxpert Solutions Llp
Pune Nagar Road, Pune
3 - 5 years Experience in Customer Support / TeleCaller
Full Time
