Bpo Team Leader

Job Title: Team Leader – BPO (International Voice – 30 Member Team)

📍 Location: Kudlu Gate, Bangalore

🕒 Shift: 24/7 Rotational (US/UK/Australian Shifts)

📈 Experience: 2+ years in international BPO with team handling (25+ agents)

Key Responsibilities:

Lead and manage a team of 30 agents in an international voice process

Achieve SLA, quality, productivity & compliance goals

Monitor performance using KRA/KPI metrics

Conduct coaching, feedback, and performance reviews

Handle escalations, improve CSAT & client coordination

Track reports: shrinkage, attrition, adherence, etc.

Collaborate with QA, HR, WFM & Training teams

Drive team engagement, discipline & policy adherence

Must Know:

KRA/KPI concepts, BPO metrics, Excel (VLOOKUP, Pivot, etc.)

Attrition Formula:

Shrinkage Formula:

Requirements:

Graduate with excellent English (verbal & written)

2+ years as a Team Leader in international voice process

Strong leadership, people management, and analytical skills

Flexible for 24/7 rotational shifts (incl. weekends/holidays)

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 6 years of experience.

More about this Bpo Team Leader job

1. What is the eligibility criteria to apply for this Bpo Team Leader job?
   Ans: The candidate should be 12th Pass and above and above with 2 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹50000 - ₹60000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Bpo Team Leader job?
   Ans: This Bpo Team Leader job will have 5 working days.
4. Are there any charges applicable while applying or joining this Bpo Team Leader job?
   Ans: No, there is no fee applicable for applying this Bpo Team Leader job and during the employment with the company, i.e., DAKSHONE CONNECT PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Bpo Team Leader role?
   Ans: There is an immediate opening of 60 Bpo Team Leader at DAKSHONE CONNECT PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Bpo Team Leader job?
   Ans: This Bpo Team Leader job has Rotational Shift.