Bpo Team Leader

·         Lead, manage and motivate a team.

·         Own and achieve the target communicated as per the base allocated.

·         Should be able to handle multiple languages as per team escalation call requirement.

·         Ensure 100% adherence to the team productivity parameters (caller target, TOS, talk time etc.)

·          A caller should have made a minimum daily average of 60 Connects per day and 6 Hours TOS to be considered for billing in a day. Else the head count will not be considered for billing.

·         Conduct Daily huddles before and after calling.

·         Offer basic on floor /product training to the Team on a needy basis.

·         Ensure higher retention level and maintain attrition to acceptable levels over a period of time (Stick to 8% attrition)

·         Ability to prepare roster, sanction leave etc.

·         Prepare MIS reports as required and liaise with the various branch manager /field agents across national locations as per process requirement.

·         Absenteeism and attrition control of their respective team

·         Ensure tele callers maintain reasonable standards of discipline while on the floor.

·         Do call evaluations, Coach and guide the team in a positive manner

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Bpo Team Leader job

1. What is the eligibility criteria to apply for this Bpo Team Leader job?
   Ans: The candidate should be Graduate and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹22000 - ₹24000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Bpo Team Leader job?
   Ans: This Bpo Team Leader job will have 6 working days.
4. Are there any charges applicable while applying or joining this Bpo Team Leader job?
   Ans: No, there is no fee applicable for applying this Bpo Team Leader job and during the employment with the company, i.e., AMS COMTEL.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Bpo Team Leader role?
   Ans: There is an immediate opening of 5 Bpo Team Leader at AMS COMTEL
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Bpo Team Leader job?
   Ans: This Bpo Team Leader job has Day Shift.