Bpo Team Leader

Hi

Greetings !!

We are hiring for our BPO client.

Job Summary:

We are looking for a dynamic and people-oriented Team Leader to manage our Insurance Customer Support voice process. The role involves leading a team of 15–20 agents, ensuring performance delivery, client management, and maintaining high standards of customer satisfaction in a fast-paced environment.

Key Responsibilities:

·        Lead, manage, and motivate a team of 15–20 customer support executives.

·        Monitor daily operations and ensure achievement of process KPIs (AHT, Quality, CSAT, Attendance, etc.).

·        Provide regular coaching, feedback, and performance reviews to team members.

·        Handle escalated customer queries and ensure quick resolution.

·        Manage client interactions, provide regular updates, and maintain strong client relationships.

·        Prepare and maintain daily/weekly/monthly performance reports.

·        Ensure compliance with company policies and insurance industry guidelines.

·        Drive team engagement and maintain a positive work environment under high-pressure situations.

Requirements:

·        Graduate in any discipline (mandatory).

·        Minimum 6 months of experience as a SME/Team Leader in a customer support process.

·        Excellent communication skills in English and Malayalam (both spoken and written).

·        Strong leadership, problem-solving, and conflict management skills.

·        Ability to thrive in a high-pressure environment and meet targets consistently.

·        Flexible to work in rotational shifts as per process requirements.

What We Offer:

·        Opportunity to grow within the organization.

Supportive and professional work culture

• It is a Full Time Customer Support / TeleCaller job for candidates with 5 - 6+ years Experience.

More about this Bpo Team Leader job

1. What is the eligibility criteria to apply for this Bpo Team Leader job?
   Ans: The candidate should be Graduate and above and above with 5 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹32000 per month that depends on your interview. It's a Full Time job in Kochi.
3. How many working days are there for this Bpo Team Leader job?
   Ans: This Bpo Team Leader job will have 6 working days.
4. Are there any charges applicable while applying or joining this Bpo Team Leader job?
   Ans: No, there is no fee applicable for applying this Bpo Team Leader job and during the employment with the company, i.e., 18 STEPS CONSULTANTS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Bpo Team Leader role?
   Ans: There is an immediate opening of 1 Bpo Team Leader at 18 STEPS CONSULTANTS
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Bpo Team Leader job?
   Ans: This Bpo Team Leader job has Day Shift.