BPO Non Voice Process Executive

15,000 - 25,000 /month

Wns Global Services Private Limited

Viman Nagar, Pune

1 - 6+ years Experience in Customer Support / TeleCaller

25 Openings

Full Time

Skills Required

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Graduate and above

All genders

09:00 AM - 06:00 PM | 5 days working | Night Shift

Job Benefits: Insurance, Medical Benefits, PF, Cab

Job Description

We are looking for a BPO Non Voice Process Executive to join our team at Wns Global Services Private Limited. The role offers ₹ 15,000 - ₹ 25,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 6+ years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Night shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this BPO Non Voice Process Executive job

Who is eligible to apply for this BPO Non Voice Process Executive job at Wns Global Services Private Limited?
Ans : Candidates should have a Graduate and above qualification and skills like Non-voice/Chat Process for this BPO Non Voice Process Executive job offered by Wns Global Services Private Limited.
How much can you earn in this position?
Ans : You can earn between ₹15,000-₹25,000 per month in this BPO Non Voice Process Executive position.
What shift and timings does this job follow?
Ans : This BPO Non Voice Process Executive job follows a Night shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Viman Nagar, Pune.
How many openings are available for this position?
Ans : There are 25 openings available for this position.
Is this job open for all genders?
Ans : Yes, this BPO Non Voice Process Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a BPO Non Voice Process Executive, you will work on skills like Non-voice/Chat Process.
Where is this job located?
Ans : This BPO Non Voice Process Executive job is located in Viman Nagar, Pune.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Non-voice/Chat Process along with 1-7 years of experience is ideal for this BPO Non Voice Process Executive job.
Why should you apply for this BPO Non Voice Process Executive job?
Ans : This BPO Non Voice Process Executive job offers a salary between ₹15,000-₹25,000 per month. This is a Full Time opportunity and has 25 openings available.