BPO Non Voice Process Executive

A non-voice chat process executive's job involves providing customer support through digital channels like email and live chat, rather than phone calls. Key responsibilities include handling customer inquiries, resolving issues, maintaining accurate records of interactions, and adhering to company policies, all while meeting performance metrics. This role requires strong written communication skills, attention to detail, and a customer-centric approach. 

Responsibilities

• Handle customer queries: Respond to customer questions and issues via email, live chat, and social media in a timely and professional manner.

• Resolve problems: Provide accurate and efficient resolutions to customer complaints with patience and understanding.

• Maintain records: Keep detailed and accurate records of all customer interactions and resolutions.

• Collaborate with the team: Work with colleagues to ensure consistent, high-quality customer service.

• Escalate complex issues: Identify and escalate complex problems to senior team members or supervisors.

• Adhere to policies: Ensure all actions and communication align with company policies and protocols.

• Update knowledge base: Update internal knowledge base articles and standard operating procedures as needed.

• Meet performance metrics: Achieve targets for response time, resolution rate, and customer satisfaction. 

Qualifications and skills

• Education: High school diploma or equivalent is typically required; a degree or certification in a related field can be beneficial.

• Communication: Excellent written communication skills are essential.

• Technical proficiency: Ability to use computers, basic software applications, and Customer Relationship Management (CRM) software is necessary.

• Problem-solving: Strong problem-solving and critical thinking skills are important for resolving issues effectively.

• Customer focus: A customer-centric attitude and the ability to work in a fast-paced environment.

• Attention to detail: Strong attention to detail to ensure accuracy in communication and record-keeping.

• Time management: Good time management skills to handle multiple chats and emails efficiently. 

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this BPO Non Voice Process Executive job

1. What is the eligibility criteria to apply for this BPO Non Voice Process Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹19000 - ₹32000 per month that depends on your interview. It's a Full Time job in Hyderabad.
3. How many working days are there for this BPO Non Voice Process Executive job?
   Ans: This BPO Non Voice Process Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this BPO Non Voice Process Executive job?
   Ans: No, there is no fee applicable for applying this BPO Non Voice Process Executive job and during the employment with the company, i.e., Paytm.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this BPO Non Voice Process Executive role?
   Ans: There is an immediate opening of 5 BPO Non Voice Process Executive at Paytm
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this BPO Non Voice Process Executive job?
   Ans: This BPO Non Voice Process Executive job has Day Shift.