Complete the full cycle of Identification, Validation, Enrollment and Billing procedures related to
members
Work on the customer’s applications, eligibility and fallouts arising out of discrepancies in the
systems
Ensure the accuracy and completeness of applications taken
Billing activity includes monthly generation of member premium bills and payments received to
fulfill those bills
Correct all Billing discrepancies in a way that member no longer owes money
Changes in Payment types as requested by Member
Complete Account reconciliation of members post terminating the member from Services
Works flexibly and cooperatively under supervision with all team members
Completes all responsibilities according to established protocols, policies and standard practices
plus adhere to regulatory compliance programs such as HIPPA